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CUSTOMER SERVICE


SHIPPING POLICY AND DELIVERY

Booze Online Inc. only ships products within the Philippines. International deliveries will not be accepted.
All orders placed 2:00 PM onwards between Mondays to Fridays, Philippine time (GMT+8:00), will be processed and shipped on the next business day.
Delivery time for Metro Manila will take at least 1 working day and at least 2 working days for provincial shipping.
Shipping costs are based on the location via courier’s rate sheet.
Items ordered after the cut-off will be processed the next business day. Processing and delivery of all items received on weekends and non-working holidays will be attended to the next business day. 

 

RETURN AND EXCHANGE POLICY

1. Item must be in marketable condition (complete with undamaged box).
2. See below the allowable number of days for return including the shipping period.

 

RETURNABLE:

The allowable period for Metro Manila is 15 days.
For provincial orders, allowable period is 20 days.
The item/s must be shipped back within 24 hours from the date of email notification.
 

NON-RETURNABLE:

Shipping and handling cost incurred are non-refundable.
Exchange can only be made for a bottle with higher value.
Shipping and handling cost involved in exchanging/returning and sending back the item will be borne by the customer.
Exchange of items is not allowed in the retail/physical stores.
 

PROCEDURE FOR RETURNING / EXCHANGING THE ITEM

1. Notify the company via email (customercare@booze.com.ph) immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s and the bottle/s for replacement.
2. The company will inform the customer if the item for exchange is available. If available, the company will immediately advise the customer to send back the item to the standard return address within 24 hours of receipt of email notification.

 

Return Address:

Booze Online, Inc.
BJS Compound, 1869 P. Domingo St., Brgy. Kasilawan,
Makati City, Philippines


REFUNDS

Refunds cannot be made for returned items. They can only be replaced by items of a similar amount or higher.

 

DEFECTIVE / DAMAGED ITEMS

Item/s delivered with defect/s must be reported immediately within 24 hours upon receipt of the item/s.
Item/s returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, booze.com.ph will replace the item and pay for the appropriate shipping costs.


ORDER PROCESS

All orders placed before 5:00 PM between Mondays to Fridays, Philippine time (GMT+8:00), will be processed and shipped on the next business day.
Items ordered after these cut-off times will be processed the next business day. Processing and delivery of all items received on weekends and non-working holidays will be attended to the next business day.
Delivery time and shipping cost will vary depending on the courier company you choose as indicated in your order receipt.


VIEWING ORDERS

Ordering at Booze.com.ph online store is easy! Just follow these steps:

Choose a product, size, color and quantity.
Add to Shopping Cart.
Click proceed to check out.
Check out Method: Check out as guest or Register/Log in
Register Billing Information, Shipping Information, Shipping Method
Shipping cost is based on courier’s rate.
Page to be redirected to Mozcom Payeasy for payment options.
Upon confirmation of payment, expect an e-mail confirming your purchase.
An email will be sent informing that ordered items are shipped and will be at your door step 4-5 working days in Metro Manila and at least 7 working days, for provincial deliveries.

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